We want you to be confident buying Filamental. If it doesn't work for you, you can request a full refund within 30 days of purchase, no questions asked.
Email support@filamental.space with your order details. Refunds are processed through our payment provider and typically appear within 5 to 10 business days, depending on your bank.
After 30 days, refunds are not available. Licence keys are non-transferable and valid for the licence period purchased.
You can cancel at any time through your Creem customer portal, or by contacting us. Cancellation takes effect at the end of your current billing period, and you keep access until then.
Your files are Markdown on your own disk and they stay yours. Cancelling does not touch them.
The full terms and conditions govern this policy where the two differ.